{"id":766,"date":"2019-11-11T06:04:20","date_gmt":"2019-11-11T06:04:20","guid":{"rendered":"http:\/\/guires.uk\/newsroom\/?p=766"},"modified":"2019-11-18T05:12:18","modified_gmt":"2019-11-18T05:12:18","slug":"patient-satisfaction-and-experience-surveys-in-measuring-health-care-quality-role-of-survey-research","status":"publish","type":"post","link":"https:\/\/guires.uk\/newsroom\/blog\/patient-satisfaction-and-experience-surveys-in-measuring-health-care-quality-role-of-survey-research\/","title":{"rendered":"Patient Satisfaction and Experience Surveys in Measuring Health Care Quality: Role of Survey Research"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Survey research is a quantitative method, requiring\nstandardized information from and\/or about the subject being studied such as\nindividuals, groups, organizations, or communities. The survey, if carried out\nsystematically is widely reported as an efficient way of collecting a large\namount of data especially to survey patient satisfaction or feedback. It can\nalso be a low-cost approach, depending on the data collection method. The survey\nis well suited for answering questions about what, how much, how many, and to a\ngreater extent than, questions about how and why are commonly understood. In\naddition, a survey is applicable when the phenomena of interest occur in the current\ntime or the recent past. Patient satisfactions surveys are used to identify\ngaps and to inform quality improvement plans in healthcare organisation and\nhealth systems. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, a number of criticisms of surveys were also\nnoted <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Though a survey can establish a statistical link,\nthat does not necessarily mean there is a causal relationship between\nvariables. <\/li><li>Surveys cannot get the meaning behind the social\nactivity. This involves the beliefs and attitudes of individuals, their\nmemories and goals and so on, <\/li><li>Surveys consider particular aspects of people&#8217;s\nbeliefs without considering their context. Taken out of context, beliefs and\nbehaviours are easily misinterpreted. <\/li><li>Surveys are based only on rigid ideas of hypotheses\ntesting and produce statistics from a mass of facts, but this proves nothing of\nthe theoretical value. <\/li><li>Survey research is inflexible to discoveries\n(relatively poorer &#8216;discoverability&#8217;) made during data collection <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Possible responses to these criticisms were considered in\ndeveloping the use of a survey for the research reported here. In particular, the\nfollowing issues were addressed in the development, execution, and analysis of\nthe survey.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;\u201cSurvey\nresearch can go a long way towards arriving at such \u2018meaningful\u2019 explanations\u201d\n(with theory construction followed by empirical research). The questionnaire\ncontains not only factual data but also questions on attitudes. As well as\nfurther confirmation of results was obtained from carrying out interviews with\nselected participants, during which certain points were clarified.<\/li><li>The results of theoretical value from a survey are\nonly as good as the theories motivating the survey questions, so care was taken\nto develop a suitable set of theories and hypotheses.<\/li><li>The surveys are among the more popular methods used\nby research community. Their argument includes (1) surveys provide responses\nthat can be generalized to other members of the population studied and often to\nother similar populations and (2) surveys help confirm and quantify the\nfindings of qualitative research<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Survey research is a quantitative method, requiring standardized information from and\/or about the subject being studied such as individuals, groups, organizations, or communities. The survey, if carried out systematically is widely reported as an efficient way of collecting a large amount of data especially to survey patient satisfaction or feedback. It can also be a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[],"class_list":["post-766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/posts\/766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/comments?post=766"}],"version-history":[{"count":4,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/posts\/766\/revisions"}],"predecessor-version":[{"id":881,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/posts\/766\/revisions\/881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/media\/807"}],"wp:attachment":[{"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/media?parent=766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/categories?post=766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/guires.uk\/newsroom\/wp-json\/wp\/v2\/tags?post=766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}